Insurance Claims Assistance
The full overview: insurer-ready reports, the claim sequence, which insurers accept HydroTrace documentation, what's covered, what isn't.
Topical Authority Hub
Insurance Claims For Hidden Water Damage
Everything HydroTrace has on insurance reporting — how detection unlocks the claim, what insurers actually want in a report, which providers we routinely work with, and what to do at each step of the claim process.
Start Here
The Insurance Knowledge Base
The Insurer-Ready Report
The structure of a HydroTrace report — every section, what goes in it, and why insurers expect it. Useful before you commission the work or after, to know what to forward.
Insurer-Recognised Documentation
Why HydroTrace's format works with major South African insurers' assessors. Not a formal partnership — just documentation that meets their requirements.
Insurers We Work With
We Work With All Major South African Insurers
HydroTrace assists clients insured through every major South African insurance provider. Not a formal endorsement — just consistent documentation accepted by assessors across the industry.
Reports formatted to the standard South African insurer claims process
Who It's For
Different Claims, Different Paths
Residential Homeowners
Hidden leaks behind walls, under floors, in ceiling cavities. Slab leaks under tiled flooring. Pool plumbing failures. Most policies cover both the detection and the resulting damage.
Body Corporates
Building insurance claims for damage caused by shared-line leaks. Trustees coordinate the claim; HydroTrace produces the technical documentation.
Commercial Property
Larger claims with longer timelines and more documentation. Insurers' assessors often request raw diagnostic data and may attend site.
Property Managers
Coordinating claims across portfolios. HydroTrace can submit reports directly to the assessor with managing agent authorisation.
R1,650Call-out from (residential)
24-48hInsurance-ready report
24/7Emergency commercial line