Privacy Policy

1. Who We Are

HydroTrace Leak Detection & Pipe Relining operates leak detection, pipe inspection, GPR survey and pipe rehabilitation services across South Africa.

For privacy queries: info@hydrotrace.co.za · 079 808 0531. The HydroTrace Information Officer can be reached via the same channels.

2. What Information We Collect

• Contact details: Name, phone, email, property address.
• Service information: Description of the issue, property details, accessibility information.
• Communication records: WhatsApp, emails, phone notes, quotations.
• Site information: Photographs, diagnostic data, CCTV footage and reports.
• Payment information: Banking details for invoicing. Card payments are processed by third-party processors.
• Website usage: Standard analytics including IP address, browser type, pages visited.

3. How We Use Your Information

• To respond to your enquiry, quote and schedule work
• To deliver the services you've engaged us to perform
• To produce inspection reports and supporting documentation
• To invoice and process payment for services delivered
• To communicate with your insurer (with your authorisation) regarding claims
• To maintain service history for warranty claims and follow-up work
• To comply with legal, tax and regulatory obligations in South Africa

HydroTrace does not sell personal information to third parties.

4. Who We Share Information With

• Subcontractors and partners: PIRB-registered plumbers, SAQCC Gas technicians or other trade partners engaged on your project.
• Insurers: Where you've authorised us to communicate with your insurer.
• Payment processors: Card payment information handled by accredited processors.
• Regulators and authorities: Where required by South African law.

5. How Long We Keep Your Information

• Service records and reports: Minimum 5 years from completion.
• Financial records: 5 years from the end of the relevant tax year, as required by SARS.
• Marketing consents: Until you withdraw consent.

6. Your Rights Under POPIA

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information no longer needed
• Object to processing for direct marketing
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Regulator

7. Information Regulator Contact

If you have a complaint about our handling of personal information: inforegulator.org.za · complaints.IR@justice.gov.za

8. Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure or destruction.

9. Cookies & Website Tracking

This website uses minimal cookies for site functionality and anonymous analytics. We do not use cookies for cross-site advertising tracking.

10. Changes To This Policy

We may update this policy from time to time. The "Last updated" date at the top reflects the latest revision.

11. Contact

For any privacy-related question: info@hydrotrace.co.za or 079 808 0531.