For The Client
Plain-language summary of what was found, where, and what to do about it. Photographs and a marked plan. Recommended next steps in priority order.
The HydroTrace Report
Every detection or inspection produces a written report. Below is the structure of a standard HydroTrace report — the sections, what each one contains, and why it's there.
Why It Looks Like This
A Report Has Three Audiences
The same document has to satisfy three readers — the client, an insurer, and the plumber or contractor doing the repair.
For The Insurer
Diagnostic data establishing a leak existed. Location proof. Mechanism of failure. Documentation formatted to standard insurer requirements.
For The Plumber
Technical findings, marked location, repair scope, materials affected. Enough detail to quote the repair accurately.
Report Structure
What's In The Report
01
Job & Site Information
Property address, client details, date of investigation, technician name, job reference number, insurer details if applicable.
02
Brief & Initial Observations
What the client reported, what was observed on arrival, and what had already been tried.
03
Investigation Method
Which detection methods were applied — acoustic, pressure decay, thermal, tracer gas, CCTV — and in what order.
04
Diagnostic Data
The actual test results. Pressure readings, acoustic correlation outputs, meter behaviour, thermal images. This is the evidence behind every conclusion.
05
Findings & Diagnosis
What was found, where, and the most likely mechanism. Pipe material and condition. Estimated leak rate.
06
Marked Site Plan
A floor plan or site drawing with the leak location, affected circuit, and surrounding features marked.
07
Photographic Record
On-site photographs of relevant features — leak location, damage extent, meter readings, equipment placement.
08
Recommendations
What to do next, in priority order. Repair scope. Whether full replacement or spot repair is justified.
09
Technician Sign-Off
The technician who conducted the investigation, the equipment used, calibration status, and contact details for follow-up questions.
Additional Deliverables
What Comes With The Report
- CCTV inspection video (where applicable) — recorded run of the pipe with distance counter
- Defect log — itemised list of every defect identified during a CCTV survey
- GPR survey drawings (where applicable) — marked site plan showing detected services and depths
- Raw diagnostic data on request — for insurers' technical reviewers
- Follow-up consultation — 30 days of phone and email support to answer questions arising from the report
R1,650Call-out from (residential)
24-48hInsurance-ready report
24/7Emergency commercial line