1
Stop the waterClose the Main Stopcock
Find your property's main shut-off valve — usually at the boundary, near the water meter, or where the supply enters the building. Turn it clockwise (right) to close.
🚨 Emergency Response
Burst Pipe? Flooding? Call Now.
HydroTrace runs a 24/7 emergency line for commercial and residential water emergencies across Gauteng. Burst mains, flooded properties, sewage backups — we mobilise the right equipment fast.
Before We Arrive
What To Do Right Now
While you're waiting for us to arrive, these three steps minimise damage. Do them in this order.
2
Protect what you canMove Valuables and Photograph the Damage
Move electronics, documents, rugs and furniture away from wet areas. Photograph everything before you move it — these images are critical for your insurance claim.
3
Stay safeTurn Off Electricity If Water Is Near Outlets
If water is anywhere near electrical outlets, distribution boards, or appliances, switch off the main breaker at your DB board. Don't step into standing water if you can't confirm the electricity is off.
What We Bring
Emergency Response Capability
- Acoustic leak detection equipment for live pressurised mains
- CCTV inspection capability for backed-up drains and sewers
- Pressure testing kit to isolate failed lines
- Hydro jetting for cleared-line restoration
- Coordination with PIRB-registered plumbers for immediate repair
- Insurance-ready documentation captured from the start
Coverage Areas
Where We Respond Fastest
Sandton & North Joburg
Typical response 60-90 min
Pretoria East & Centurion
Typical response 60-90 min
Midrand & Fourways
Typical response 60-90 min
Wider Gauteng
Typical response 2-3 hrs
When To Call Emergency
Situations That Can't Wait
- Active burst pipe with water visibly flowing
- Sewage backing up into a home or commercial kitchen
- Pool emptying rapidly with paving damp / heaving
- Geyser or pressure-line failure with water in ceilings or walls
- Suspected slab leak in a working commercial premises
- Construction or plant strike on an unknown buried service
R1,650Call-out from (residential)
24-48hInsurance-ready report
24/7Emergency commercial line